Achieving intermediate-level IT management means taking a strategic approach to align your technology with your overall business strategy. It will include being structured with consultation and communication and adopting frameworks for project and budget management, for example. It will definitely be worth the effort and help you get the most out of all the benefits technology can bring when it's managed well.
In broad terms, intermediate IT management can be broken down into five main areas:
IT strategy and planning
- Your IT strategy or plan is aligned with the organisation’s business plan, lists the IT projects, their benefits and required budget for next 12 months or more and is approved by the executive.
IT cost and value
- You understand how your IT spend compares to other not-for-profits, and where more value can be found.
- IT is considered an investment.
- IT has an effective voice at the Executive and Board levels when decisions are being made.
- The Executive engage in the discussion about how best to balance IT functionality with IT spend for the organisation.
- Key staff across the organisation are considered ‘IT champions’ and have a role in helping other staff get the most from your technology environment.
- You measure staff IT satisfaction through a survey process (or similar) at least once every two years.
Risk management and disaster recovery
- You have defined Recovery Point Objectives (RPO) and RTO (Recovery Time Objectives) for key information services.
- A disaster recovery plan incorporating RTO and RPO objectives have been tested in the past 24 months.