IT management
Develop your IT strategy and budget and ensure the business continuity of your IT services
Challenged capability
Our IT operations lack a cohesive plan, staff self-educate and adapt independently.
- We operate without a cohesive IT plan or budget.
- Staff educate themselves where necessary in adapting to our technology environment.
Basic capability
We implement a short-term IT plan with basic training and system backups in place.
- We have a 12-month IT plan that supports essential operations and system upgrades, backed by a dedicated budget.
- We have a dedicated backup in place for core systems.
- Our organisation provides basic induction and training for staff.
Intermediate capability
Our IT strategy is integrated with long-term organisational goals, and we have robust disaster recovery processes in place.
- IT strategy is aligned with multi-year organisational goals, including strong executive buy-in and staff engagement.
- We have robust disaster recovery processes.
- Our organisation provides comprehensive IT training for staff.
Advanced capability
We maintain a strong partnership between IT and executive teams to drive innovation and business continuity.
- Strong partnership between IT, staff and executive teams.
- Proven disaster and business continuity plans are in place and regularly tested.
- Thorough induction and ongoing IT training is provided for staff.
How ready are you?
Spend a few minutes to know how ready your organisation is to move to the cloud. This will help you understand what materials below will be on most valuable as you chart your own path to digital transformation.
Heart for kids
Hear how moving to the cloud has created more secure and efficient collaboration.
Cerebral palsy network
Read how the network has become more efficient and increased their reach through a comprehensive IT strategy.
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Guide
What do we mean by ‘IT management’?
IT management covers digital technology initiatives at a strategic level. It helps you plan effectively, manage digital technology projects and budgets, and get staff and executive buy-in.
Guide
What does 'digital transformation' mean for not-for-profits?
Digital transformation consists of three main elements, collectively known as the 3Ps: people first, process second, and platform/technology third.
Guide
How can not-for-profits benefit from digital transformation?
Digital transformation involves using technologies to streamline and improve processes. It is a catchall term for a broad range of changes involving an organisation’s people, processes and tech platforms
Guide
How to deliver digital transformation projects successfully
So many digital transformation projects fail. Here's how to help make sure yours isn't one of them.
Training
Microsoft Office product training for not-for-profits
Master the Microsoft Suite and elevate your team’s productivity with free and low cost training and tutorialsIntermediate
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Guide
Key Steps for creating an effective IT staff satisfaction survey
Learn about your staff's satisfaction, confidence and feedback about your technology environment
Guide
Implementing an IT Ticketing System
Implementing an IT ticketing system is essential for not-for-profits seeking to enhance their technical support structure
Guide
Creating an effective disaster recovery plan for not-for-profits
A disaster recovery plan minimises down time and staff disruption, giving you a tested plan to get things back as quickly as possible and allowing staff to focus their efforts on making a difference.
Guide
Using change management for successful transformations
Effective change management can be the difference between realising the value of new technology and not doing so.
Guide
Achieving intermediate IT management
What constitutes intermediate IT management (digital strategy and governance) and what to do to get there.
Guide
10 steps to create a digital transformation strategy roadmap
Take a look at the major steps in creating a digital transformation strategy roadmap that will enhance your not-for-profit organisation’s service delivery.
Guide
Budgeting for new digital technology acquisition
This checklist is designed to help you think through the major elements of the budget for major new digital technology.
Guide
Resourcing to meet your digital technology needs
Achieving your technology and IT goals requires resourcing, which begins with identifying your needs and solutions.
Guide
How to develop your annual technology budget
Find out how to budget for your technology requirements including hardware and software.
Guide
Engaging a tech support provider
Find out how you can recruit the support of an external digital technology/IT support provider and what steps to take to get the right level of support.
Guide
What to look for in an IT contract for not-for-profits
If you are working with a third party to support your IT environment, here's what to look for in your contract.Advanced
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Guide
Achieving advanced IT management for not-for-profits
This document discusses what advanced IT management, digital strategy and governance entail, and provides guidance on how to achieve them.
Guide
How to set up a Technology Steering Committee
Learn about the responsibilities of a Digital Technology / IT Steering Committee and how to set up for success.
Guide
A framework for innovation in not-for-profits
We like to think that innovating should be easy. There’s an expectation that an idea can be so great that implementation is simple. But the reality is there are critical steps between ideation and implementation that should not be overlooked or rushed.
Guide
Business Continuity Planning
When disruptions occur, a plan is needed to guide decisions and minimise the impact.
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