IT Management
Digital strategy/planning, governance, budgeting, run activities and disaster recovery/business continuity
Basic Capability
We are in the early stages of developing our capability and have improvements to make. We likely:
- Aren't maximising value from our IT budget and minimise IT spend where possible
- Focus our IT efforts on fixing things when they break
- Have most (but perhaps not all) of our critical infrastructure (servers, routers etc) covered by warranty with a reasonable response time.
Intermediate Capability
We have the fundamentals under control that meet the key needs of the organisation, but further improvements are possible. We likely:
- Have an IT plan and budget for the next 12 months or more
- Know how our IT spend compares to similar organisations, and how it can improve
- Measure staff satisfaction with IT services, and plan to fix key issues
- Have a disaster recovery plan that’s been tested in the past 24 months.
Advanced Capability
Our IT management and governance work very well, deliver value and support us to achieve our mission. We:
- Have a 3-year IT strategy that’s endorsed by the board
- Are confident we maximise value for our IT spend
- Have staff who are keen to innovate and use technology well and a management team who see IT as a key partner
- Have a tested business continuity plan in case of system failures and outages.
How ready are you?
Spend a few minutes to know how ready your organisation is to move to the cloud. This will help you understand what materials below will be on most valuable as you chart your own path to digital transformation.
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Cerebral Palsy Network
Read how the network has become more efficient and increased their reach through a comprehensive IT strategy.
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Guide
What do we mean by ‘IT management’?
IT management covers digital technology initiatives at a strategic level. It helps you plan effectively, manage digital technology projects and budgets, and get staff and executive buy-in.
Guide
What does 'digital transformation' mean for not-for-profits?
Digital transformation consists of three main elements, collectively known as the 3Ps: people first, process second, and platform/technology third.
Guide
How can not-for-profits benefit from digital transformation?
Digital transformation involves using technologies to streamline and improve processes. It is a catchall term for a broad range of changes involving an organisation’s people, processes and tech platforms
Guide
How to deliver digital transformation projects successfully
So many digital transformation projects fail. Here's how to help make sure yours isn't one of them.
Training
Digital transformation /IT strategy course
If your organisation needs help planning for digital technology investment into the future, look no further than webinars presented by Connecting Up.
Guide
Build your digital technology assets register
A digital technology assets register can help with your decision making, planning and budgeting.
Guide
Business Continuity Planning
When disruptions occur, a plan is needed to guide decisions and minimise the impact.Intermediate
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Guide
Implementing an IT Ticketing System
Implementing an IT ticketing system is essential for not-for-profits seeking to enhance their technical support structure
Guide
Creating an effective disaster recovery plan for not-for-profits
A disaster recovery plan minimises down time and staff disruption, giving you a tested plan to get things back as quickly as possible and allowing staff to focus their efforts on making a difference.
Guide
Using change management for successful transformations
Effective change management can be the difference between realising the value of new technology and not doing so.
Guide
Achieving intermediate IT management
What constitutes intermediate IT management (digital strategy and governance) and what to do to get there.
Guide
10 steps to create a digital transformation strategy roadmap
Take a look at the major steps in creating a digital transformation strategy roadmap that will enhance your not-for-profit organisation’s service delivery.
Guide
Budgeting for new digital technology acquisition
This checklist is designed to help you think through the major elements of the budget for major new digital technology.
Guide
How to check a software vendor’s references
This guide lists questions to consider when checking references for a system and/or vendor you are considering working with.
Guide
Resourcing to meet your digital technology needs
Achieving your technology and IT goals requires resourcing, which begins with identifying your needs and solutions.
Guide
How to develop your annual technology budget
Find out how to budget for your technology requirements including hardware and software.
Guide
Engaging a tech support provider
Find out how you can recruit the support of an external digital technology/IT support provider and what steps to take to get the right level of support.
Guide
What to look for in an IT contract for not-for-profits
If you are working with a third party to support your IT environment, here's what to look for in your contract.Advanced
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Guide
Creating a business continuity plan
Business continuity planning is a primary element of organisational governance, with a business continuity plan being the key instrument that guides an organisation on how to continue to operate in the event of a disruption.
Guide
Achieving advanced IT management for not-for-profits
This document discusses what advanced IT management, digital strategy and governance entail, and provides guidance on how to achieve them.
Guide
How to set up a Technology Steering Committee
Learn about the responsibilities of a Digital Technology / IT Steering Committee and how to set up for success.
Guide