Information Systems
Systems that support delivery of your services, support measurement of your impact and keep your organisation running
Basic Capability
We are in the early stages of developing our capability and have improvements to make. We likely:
- Don't have a good information system that supports us to deliver our mission
- Deliver few, if any, services online
- Use spreadsheets to track our KPIs and delivery targets
- Mainly keep our HR records in MS Word/Google Docs files
Intermediate Capability
We have the fundamentals under control that meet the key needs of the organisation, but further improvements are possible:
- Our core information system supports service delivery well
- We deliver some services or programs online
- Managers report our online KPI dashboards help them maximise impact
- Our HR and finance systems work well for staff and management.
Advanced Capability
Our information systems are future proof, work very well, deliver value and enable us to articulate our impact. We likely:
- Use an intuitive, flexible system to support delivery of our core services which staff and management love
- Deliver services digitally for one or more client cohorts, services or programs
- Use a sophisticated KPI reporting and business intelligence system to manage service delivery, achieve targets and understand/improve the impact of our services
How ready are you?
Spend a few minutes to know how ready your organisation is to move to the cloud. This will help you understand what materials below will be on most valuable as you chart your own path to digital transformation.
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Launch Housing
Successful migration and management of client data has transformed the culture at Launch.
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What are information systems?
A combination of hardware and software components, processes, and people that interact to capture, store, process, manipulate, organise, analyse and display data.
What is a client/case management system (CMS)?
A client/case management system provides organisations with one central location to store and track all client data.
What is a constituent relationship management (CRM) system?
Tracking and managing information about your organisation’s relationships is critical to its success, and a central component of achieving that is a constituent relationship management (CRM) system.
How to choose a new information system
While organisations understandably want a new information system up and running as soon as possible, rushing the selection and implementation of a new system is a recipe for disaster.Intermediate
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NFP information systems
There are a range of systems that can support the delivery of your services, measure your impact or keep your organisation running, the hard part is finding the right one for you!
Achieving intermediate information systems capability
Check out the benchmarks for achieving intermediate-level capability for your organisation's information systems.
What is a requirements gathering process?
Any successful digital acquisition project, such as a new CMS, CRM, website or any new technology, begins with effective requirements gathering. Here's our guide on how to go about it.
Data, reporting & business intelligence - getting started
When considering what system your organisation needs to gain data intelligence of your services, start by asking what insights am I looking for?
Social impact evaluation
A six-stage process to help you understand the outcomes your organisation achieves.
What is UAT testing?
If you have developers implementing a system for you, then you will most likely be asked to perform "UAT". This article explains how.Advanced
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Achieving advanced information systems capability
Check out the benchmarks for achieving advanced-level capability for your organisation's information systems.