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Information Systems

Systems that support delivery of your services, support measurement of your impact and keep your organisation running

Basic Capability

We are in the early stages of developing our capability and have improvements to make. We likely:

  • Don't have a good information system that supports us to deliver our mission
  • Deliver few, if any, services online
  • Use spreadsheets to track our KPIs and delivery targets
  • Mainly keep our HR records in MS Word/Google Docs files

See how you have improved

Intermediate Capability

We have the fundamentals under control that meet the key needs of the organisation, but further improvements are possible:

  • Our core information system supports service delivery well
  • We deliver some services or programs online
  • Managers report our online KPI dashboards help them maximise impact
  • Our HR and finance systems work well for staff and management.

See how you have improved

Advanced Capability

Our information systems are future proof, work very well, deliver value and enable us to articulate our impact. We likely:

  • Use an intuitive, flexible system to support delivery of our core services which staff and management love
  • Deliver services digitally for one or more client cohorts, services or programs
  • Use a sophisticated KPI reporting and business intelligence system to manage service delivery, achieve targets and understand/improve the impact of our services

See how you have improved

How ready are you?

Spend less than 10 minutes to know how ready your organisation is to move to the cloud. This will help you understand what materials below will be on most valuable as you chart your own path to digital transformation.

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Launch Housing

Successful migration and management of client data has transformed the culture at Launch.

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Overview of information systems capability
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What are information systems?
Your organisation’s capacity to deliver services is supported by one or more information systems.
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choosing the right information system for your organisation
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Choosing the right information system
When considering what system your organisation needs to support delivery of your services, start by considering what services you deliver.
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About client/case management systems
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About client/case management systems
A good client/case management system makes all the difference to better service delivery.
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Achieving intermediate information systems capability
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Achieving intermediate information systems capability
Check out the benchmarks for achieving intermediate-level capability for your organisation's information systems.
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Choosing the right case/client management system
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Choosing the right case/client management system
The right client/case management system helps social services organisations understand how their activities and programs support clients and communities.
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Graphic of man having an idea
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Choosing the right customer relationship management system
Make sure you know what you need before you select a system.
How to ask the right questions when gathering systems requirements
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Requirements questionnaire
This is a guide to questions you can use to work with stakeholders in your organisation when gathering systems requirements.
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Budgeting for tech systems acquisitions
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Budgeting for new systems acquisitions
This checklist is designed to help you think through the major elements of the budget for major new systems.
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Checking references for a software vendor
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How to check a software vendor’s references
This guide lists questions to consider when checking references for a system and/or vendor you are considering working with.
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Measuring social impact
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Social impact evaluation
A six-stage process to help you understand the outcomes your organisation achieves.
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Achieving advanced level information systems capability
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Achieving advanced information systems capability
Check out the benchmarks for achieving advanced-level capability for your organisation's information systems.
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Maintaining advanced level information systems
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Maintaining advanced info systems
Your organisation is constantly evolving, and so should your information systems - here's some advice on how.
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