
NFP applications
Manage the key platforms and software that support service delivery in your organisation
Challenged capability
We rely on manual spreadsheet or paper driven methods for service delivery and data management.
- Use paper documents or files stored on local computers to support service delivery.
Basic capability
Our current systems provide basic support for essential functions but need improvement.
- Current systems, whether on-premises or cloud-hosted, support basic service delivery, financial management, and HR.
- Our systems require enhancements to meet evolving needs.
Intermediate capability
Our service delivery systems are well-integrated within our IT environment to support comprehensive functions and service delivery for our clients.
- Service delivery systems effectively integrated within the wider IT environment.
- Supporting comprehensive service delivery, HR, and financial management.
Advanced capability
Our staff use integrated and effective digital systems to enhance processes and impact.
- We have integrated and effective digital systems.
- These systems support efficient processes, improve service delivery, and deliver better impact.
How ready are you?
Spend a few minutes to know how ready your organisation is to move to the cloud.
This will help you understand what materials below will be on most valuable as you chart your own path to digital transformation.

CASE STUDY
Launch housing
Successful migration and management of client data has transformed the culture at Launch.

CASE STUDY
Launch housing
Successful migration and management of client data has transformed the culture at Launch.
Basic
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How to choose a new application

What is a client/case management system (CMS)?

What is a customer relationship management (CRM) system?
Intermediate
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Effective requirements gathering process for complex digital projects

Not for Profit applications

Achieving intermediate NFP Applications maturity

What is a requirements gathering process?

What is UAT testing?

How to check a software vendor’s references

Introduction to Human Centered Design

Data webinars for an intermediate capability level
Advanced
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Achieving advanced capability in Not-for-Profits applications
