Information Systems
Systems that support delivery of your services, support measurement of your impact and keep your organisation running
Basic Capability
We are in the early stages of developing our capability and have improvements to make. We likely:
- Don't have a good information system that supports us to deliver our mission
- Deliver few, if any, services online
- Use spreadsheets to track our KPIs and delivery targets
- Mainly keep our HR records in MS Word/Google Docs files
Intermediate Capability
We have the fundamentals under control that meet the key needs of the organisation, but further improvements are possible:
- Our core information system supports service delivery well
- We deliver some services or programs online
- Managers report our online KPI dashboards help them maximise impact
- Our HR and finance systems work well for staff and management.
Advanced Capability
Our information systems are future proof, work very well, deliver value and enable us to articulate our impact. We likely:
- Use an intuitive, flexible system to support delivery of our core services which staff and management love
- Deliver services digitally for one or more client cohorts, services or programs
- Use a sophisticated KPI reporting and business intelligence system to manage service delivery, achieve targets and understand/improve the impact of our services
How ready are you?
Spend a few minutes to know how ready your organisation is to move to the cloud. This will help you understand what materials below will be on most valuable as you chart your own path to digital transformation.
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Launch Housing
Successful migration and management of client data has transformed the culture at Launch.
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Guide
Guide to Using Google Workspace for File Sharing and Intranet
Google Workspace offers a comprehensive suite of tools designed to enhance collaboration and information management within organizations.
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Guide
Implementing an IT Ticketing System
Implementing an IT ticketing system is essential for not-for-profits seeking to enhance their technical support structure
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Guide
Introduction to Human Centered Design
Human-centered design (HCD) is a framework that focuses on building products and services around the needs and experiences of people.
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Training
Data webinars for a basic data capability level
Steps to embark on a data maturity journey.
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Training
Data Toolkit
Tips, tools and resources to accelerate your data maturity journey.
Guide
Essential Data Resources
A list of curated resources for data experts looking to enhance data capability, demonstrate impact and need via evidence, and measure important indicators against benchmarks.
Guide
What are information systems?
A combination of hardware and software components, processes, and people that interact to capture, store, process, manipulate, organise, analyse and display data.
Guide
What is a client/case management system (CMS)?
A client/case management system provides organisations with one central location to store and track all client data.
Guide
What is a customer relationship management (CRM) system?
Tracking and managing information about your organisation’s relationships is critical to its success, and a central component of achieving that is a constituent relationship management (CRM) system.
Guide
How to choose a new information system
While organisations understandably want a new information system up and running as soon as possible, rushing the selection and implementation of a new system is a recipe for disaster.Intermediate
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Training
Getting Started with Data for Place-Based Initiatives
Place-based initiatives require a tailored approach to data. Learn about the process involved from leading experts in a Queensland context.
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Guide
Embracing AI for not-for-profits
For NFPs, AI can automate routine tasks, uncover insights from data, and engage donors and stakeholders in more meaningful ways
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Training
Data webinars for an intermediate capability level
Webinars for an intermediate level of data maturity.
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Guide
NFP information systems
There are a range of systems that can support the delivery of your services, measure your impact or keep your organisation running, the hard part is finding the right one for you!
Guide
Achieving Intermediate NFP Applications capability for not-for-profits
Check out the benchmarks for achieving intermediate-level capability for your organisation's information systems.
Guide
What is a requirements gathering process?
Any successful digital acquisition project, such as a new CMS, CRM, website or any new technology, begins with effective requirements gathering. Here's our guide on how to go about it.
Guide
Data, reporting & business analytics - getting started
When considering what system your organisation needs to gain data insights of your services, start by asking what insights am I looking for?
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Social impact evaluation
A six-stage process to help you understand the outcomes your organisation achieves.
Guide
What is UAT testing?
If you have developers implementing a system for you, then you will most likely be asked to perform "UAT". This article explains how.Advanced
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Training
Data webinars for an advanced capability level
Improve your data capability skills to maximise your impact.
Guide
Achieving advanced information systems capability
Check out the benchmarks for achieving advanced-level capability for your organisation's information systems.
Guide