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Information Systems

Systems that support delivery of your services, support measurement of your impact and keep your organisation running

Basic Capability

We are in the early stages of developing our capability and have improvements to make. We likely:

  • Don't have a good information system that supports us to deliver our mission
  • Deliver few, if any, services online
  • Use spreadsheets to track our KPIs and delivery targets
  • Mainly keep our HR records in MS Word/Google Docs files

See how you have improved

Intermediate Capability

We have the fundamentals under control that meet the key needs of the organisation, but further improvements are possible:

  • Our core information system supports service delivery well
  • We deliver some services or programs online
  • Managers report our online KPI dashboards help them maximise impact
  • Our HR and finance systems work well for staff and management.

See how you have improved

Advanced Capability

Our information systems are future proof, work very well, deliver value and enable us to articulate our impact. We likely:

  • Use an intuitive, flexible system to support delivery of our core services which staff and management love
  • Deliver services digitally for one or more client cohorts, services or programs
  • Use a sophisticated KPI reporting and business intelligence system to manage service delivery, achieve targets and understand/improve the impact of our services

See how you have improved

How ready are you?

Spend a few minutes to know how ready your organisation is to move to the cloud. This will help you understand what materials below will be on most valuable as you chart your own path to digital transformation.

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Launch Housing

Successful migration and management of client data has transformed the culture at Launch.

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Overview of information systems capability
Article
What are information systems?
A combination of hardware and software components, processes, and people that interact to capture, store, process, manipulate, organise, analyse and display data.
choosing the right information system for your organisation
Article
Choosing the right information system
When considering what system your organisation needs to support delivery of your services, start by considering what services you deliver.
About client/case management systems
Article
About client/case management systems
A good client/case management system makes all the difference to better service delivery.
Achieving intermediate information systems capability
Article
Achieving intermediate information systems capability
Check out the benchmarks for achieving intermediate-level capability for your organisation's information systems.
Choosing the right case/client management system
Article
Choosing the right case/client management system
The right client/case management system helps social services organisations understand how their activities and programs support clients and communities.
How to ask the right questions when gathering systems requirements
Article
Requirements questionnaire
This is a guide to questions you can use to work with stakeholders in your organisation when gathering systems requirements.
Data, reporting and business intelligence - getting started
Article
Data, reporting & business intelligence - getting started
When considering what system your organisation needs to gain data intelligence of your services, start by asking what insights am I looking for?
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Measuring social impact
Article
Social impact evaluation
A six-stage process to help you understand the outcomes your organisation achieves.
computer screen
Article
What is UAT testing?
If you have developers implementing a system for you, then you will most likely be asked to perform "UAT". This article explains how.
NEW
Achieving advanced level information systems capability
Article
Achieving advanced information systems capability
Check out the benchmarks for achieving advanced-level capability for your organisation's information systems.
Maintaining advanced level information systems
Article
Maintaining advanced info systems
Your organisation is constantly evolving, and so should your information systems - here's some advice on how.