What is IT Management?

The IT Management domain covers information technology at a strategic level. It helps you plan effectively, manage projects and budgets and get staff and executive buy-in.
IT management

The IT Management domain covers information technology at a strategic level. It helps you plan effectively, manage projects and budgets, and engage staff and executives in the value of good IT strategy. 

The domain includes the following areas:

  • IT strategy and planning – alignment of IT planning with your business plan.
  • IT cost and value – IT cost comparison with other organisations, priorities, budgeting and value for money.
  • Executive engagement – IT consideration and investment at management and board level.
  • Staff engagement – ensuring staff are satisfied and engaged with the use of IT in your organisation.
  • Risk management and disaster recovery – critical infrastructure protection, data back-ups, disaster and continuity planning.

We’ve summarised our not-for-profit IT Management capability levels and requirements in the table below so you can understand what we recommend to progress through the levels.

IT Management maturity

 
  Basic Intermediate Advanced
IT strategy  
and planning
 

You have identified some priority areas to improve, and this is broadly agreed but it is not well-documented.  

Your IT strategy/plan is aligned with the organisation’s business plan, lists the IT projects, their benefits and required budget for next 12 months or more, approved by the executive. 

Your IT strategy/plan has a 3 year timeframe and is endorsed by your Board.

You have a high degree of confidence in the costs and benefits for each of the improvement projects. 
 

IT cost and value 
 

IT is budgeted for each year, but you are not convinced you get value the spend. 

You understand how your IT spend compares to other not-for-profits, and where more value can be found. 

The executive are confident you get value from your technology investment across all areas of your technology landscape. 

Executive engagement  

IT is considered a cost that should be minimised wherever possible. 

IT is considered an investment. 

IT has an effective voice at the Executive and Board levels when decisions are being made. 

The Executive engage in the discussion about how best to balance IT functionality vs. IT spend for the organisation.

IT is proactively consulted early in the decision-making process about new programs, services, offices and the like. 

The executive embrace technology change and actively own outcomes and support the change process. 

Staff engagement 

Staff engagement is focused on fixing things that are broken. 

Key staff across the organisation are considered ‘IT champions’ and have a role in helping other staff get the most from your technology environment.

You measure staff IT satisfaction through a survey process (or similar) at least once every two years. 

All staff are proficient at using key aspects of your technology environment. 

Staff are keen to innovate, learn new IT skills and make the most of your technology environment. 

You measure staff IT satisfaction through an annual survey process (or similar).

Risk management and disaster recovery  

Key infrastructure (servers and network devices) are protected by warranties with defined response times. 

Data is backed up regularly. 

We have defined Recovery Point Objectives (RPO) and RTO (Recovery Time Objectives) for key information services. 

A disaster recovery plan incorporating RTO and RPO objectives have been tested in the past 24 months. 

A business continuity plan detailing how critical organisational processes operate when technology is down is tested annually. 

RTO and RPO objectives have been tested in the past year.