Maintaining advanced info systems

Maintaining advanced-level information systems requires constant monitoring of your organisation, its needs and structure, and the features available in the systems you use so you can adapt accordingly.

The areas of change to keep an eye on include:

• Changes to business requirements or organisational structure, especially if you have new funding sources – as funding changes, so do data collection and reporting requirements
• Technological features, through new releases or enhancements
• Staff turnover, as new staff need to be trained in the systems.

To maintain advanced level information systems capability, it’s particularly important to keep an eye on your:

• Core service delivery system – client/case management system, CRM, membership or similar
• Finance system – to align with current business processes and delegations
• Human resources information system – to align with current organisational structure and procedures.

Often organisational structure changes will have flow-on effects to every system, including your CCM, CRM, HR system and finance system. It is also important to consider your social impact measurements and how to adapt your KPI reporting and business intelligence systems to best refine your service delivery to maximise the impact of your outcomes.

If you have achieved advanced information systems capability, we'd love to hear from you to help inspire other not-for-profits to undertake a journey like yours – just reach out using the Contact Us link at the bottom of this page.