NFP applications
Manage the key platforms and software that support service delivery in your organisation
Challenged capability
We rely on manual spreadsheet or paper driven methods for service delivery and data management.
- Use paper documents or files stored on local computers to support service delivery.
Basic capability
Our current systems provide basic support for essential functions but need improvement.
- Current systems, whether on-premises or cloud-hosted, support basic service delivery, financial management, and HR.
- Our systems require enhancements to meet evolving needs.
Intermediate capability
Our service delivery systems are well-integrated within our IT environment to support comprehensive functions and service delivery for our clients.
- Service delivery systems effectively integrated within the wider IT environment.
- Supporting comprehensive service delivery, HR, and financial management.
Advanced capability
Our staff use integrated and effective digital systems to enhance processes and impact.
- We have integrated and effective digital systems.
- These systems support efficient processes, improve service delivery, and deliver better impact.
How ready are you?
Spend a few minutes to know how ready your organisation is to move to the cloud. This will help you understand what materials below will be on most valuable as you chart your own path to digital transformation.
Heart for kids
Hear how moving to the cloud has created more secure and efficient collaboration.
Launch housing
Successful migration and management of client data has transformed the culture at Launch.
Basic
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How to choose a new application
While organisations understandably want a new application up and running as soon as possible, rushing the selection and implementation of a new system is a recipe for disaster.
What is a client/case management system (CMS)?
A client/case management system provides organisations with one central location to store and track all client data.
What is a customer relationship management (CRM) system?
Tracking and managing information about your organisation’s relationships is critical to its success, and a central component of achieving that is a constituent relationship management (CRM) system.Intermediate
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Effective requirements gathering process for complex digital projects
Understanding and documenting the exact needs of a digital project is crucial for its success, especially if you are taking a customised or bespoke route to your applications
Not for Profit applications
There are a range of systems that can support the delivery of your services, measure your impact or keep your organisation running, the hard part is finding the right one for you!
Achieving intermediate NFP Applications maturity
Check out the benchmarks for achieving intermediate-level capability for your organisation's information systems.
What is a requirements gathering process?
Any successful digital acquisition project, such as a new CMS, CRM, website or any new technology, begins with effective requirements gathering. Here's our guide on how to go about it.
What is UAT testing?
If you have developers implementing a system for you, then you will most likely be asked to perform "UAT". This article explains how.
How to check a software vendor’s references
This guide lists questions to consider when checking references for a system and/or vendor you are considering working with.
Introduction to Human Centered Design
Human-centered design (HCD) is a framework that focuses on building products and services around the needs and experiences of people.
Data webinars for an intermediate capability level
Webinars for an intermediate level of data maturity.Advanced
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Achieving advanced capability in Not-for-Profits applications
Check out the benchmarks for achieving advanced-level capability for your organisation's information systems.