Achieving advanced IT management

What constitutes advanced IT management and what to do to get there.
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Achieving advanced-level IT management means taking a strategic approach to your technology, as well as articulating clear targets, timeframes and budgets with confidence and consultation. It means IT is a priority and is highly valued by your organisation.

In broad terms, advanced IT management can be broken down into five main areas:

IT strategy and planning

  • Your IT strategy or plan has a three-year timeframe and is endorsed by your board.
  • You have a high degree of confidence in the costs and benefits for each of your improvement projects. 

IT cost and value

  • The executive team are confident you get value from your technology investment across all areas of your technology landscape. 

Executive engagement

  • IT is proactively consulted early in the decision-making process about new programs, services, offices and the like. 
  • The executive embrace technology change and actively own outcomes and support the change process. 

Staff engagement

  • All staff are proficient at using key aspects of your technology environment. 
  • Staff are keen to innovate, learn new IT skills and make the most of your technology environment. 
  • You measure staff IT satisfaction through an annual survey process (or similar).

Risk management and disaster recover

  • A business continuity plan detailing how critical organisational processes operate when technology is down is tested annually. 
  • RTO and RPO objectives have been tested in the past year.