Achieving advanced-level IT management means taking a strategic approach to your technology, as well as articulating clear targets, timeframes and budgets with confidence and consultation. It means IT is a priority and is highly valued by your organisation.
In broad terms, advanced IT management can be broken down into five main areas:
IT strategy and planning
- Your IT strategy or plan has a three-year timeframe and is endorsed by your board.
- You have a high degree of confidence in the costs and benefits for each of your improvement projects.
IT cost and value
- The executive team are confident you get value from your technology investment across all areas of your technology landscape.
- IT is proactively consulted early in the decision-making process about new programs, services, offices and the like.
- The executive embrace technology change and actively own outcomes and support the change process.
- All staff are proficient at using key aspects of your technology environment.
- Staff are keen to innovate, learn new IT skills and make the most of your technology environment.
- You measure staff IT satisfaction through an annual survey process (or similar).
Risk management and disaster recover
- A business continuity plan detailing how critical organisational processes operate when technology is down is tested annually.
- RTO and RPO objectives have been tested in the past year.