Achieving advanced IT management

Achieving advanced-level IT management (digital strategy and governance) means taking a strategic approach to your digital technology, as well as articulating clear targets, timeframes and budgets with confidence and consultation. It means technology is a priority and is highly valued by your organisation.

In broad terms, advanced IT management can be broken down into five main areas:

Digital strategy and planning

• Your digital strategy or plan has a three-year timeframe and is endorsed by your board.
• You have a high degree of confidence in the costs and benefits for each of your improvement projects. 

Digital technology cost and value

• The executive team are confident you get value from your digital technology investment across all areas of your technology landscape. 

Executive engagement

• Digital technology is proactively consulted early in the decision-making process about new programs, services, offices and the like. 
• The executive embrace technology change and actively own outcomes and support the change process and provide support for people. 

Staff engagement

• All staff are proficient at using key aspects of your technology environment. 
• Staff are keen to innovate, learn new digital skills and make the most of your digital technology environment. 
• You measure staff digital technology satisfaction through an annual survey process (or similar).

Risk management and disaster recover

• A business continuity plan detailing how critical organisational processes operate when technology is down is tested annually. 
• RTO and RPO objectives have been tested in the past year.