Achieving advanced IT management for not-for-profits

This document discusses what advanced IT management, digital strategy and governance entail, and provides guidance on how to achieve them.
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Becoming advanced in IT management in not-for-profits involves a strategic approach to leveraging digital technology. It requires setting clear goals, effective planning, and ensuring that technology aligns closely with the organisation's mission. This guide details the key areas not-for-profits should focus on to achieve an advanced level of IT management.

Key Areas of Advanced IT Management

Strategy & Planning

  • Strategic Alignment: Develop a digital strategy that aligns with your organisation's overall objectives, typically spanning a three-year period. Ensure this strategy is endorsed by the board to solidify organisational commitment.

  • Project Planning: Maintain a high degree of confidence in the costs and projected benefits of each digital improvement project. Implement rigorous project evaluation methods to ensure outcomes meet strategic goals.

Digital technology cost and value

  • Investment Value: Regularly assess the value derived from digital technology investments. The executive team should be confident that investments are yielding positive results across the technology landscape.

  • Cost Management: Continuously monitor and optimise spending on digital technologies to ensure cost-effectiveness and alignment with organisational priorities.

Executive engagement

  • Proactive Involvement: Ensure digital technology considerations are integrated early in the decision-making process for new programs, services, or infrastructural changes.

  • Leadership Support: Cultivate a culture where the executive team actively supports technology initiatives, champions change, and provides adequate resources to support digital transitions.

Staff engagement

  • Digital Proficiency: Encourage all staff to be proficient with key technologies used within the organisation. Offer ongoing training and support to enhance digital skills.

  • Innovation and learning: Foster an environment where staff are encouraged to innovate and explore new digital tools and techniques.

  • Satisfaction Measurement: Implement an annual survey or similar feedback mechanisms to gauge staff satisfaction with the organisation's digital tools and identify areas for improvement.

Risk management and disaster recover

  • Business Continuity: Develop and maintain a comprehensive business continuity plan those details essential responses to technological disruptions. Ensure critical organisational processes can continue when technology systems fail.

  • Testing and Objectives: Regularly test recovery strategies to meet established Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). Updates and tests should be conducted at least annually to reflect any changes in technology or organisational structure.

Achieving Advanced IT Management

  • Regular Reviews and Updates: Keep the digital strategy and related policies up to date with technological advancements and changes in organisational goals.

  • Stakeholder Collaboration: Engage with various stakeholders, including tech staff, end-users, and management, to ensure the IT strategy remains relevant and effective.

  • Training and Development: Invest in training programs to build a tech-savvy workforce that can adapt to new technologies and support digital transformation efforts.

For not-for-profits, achieving advanced IT management means more than just having the latest technologies; it requires a strategic approach, executive backing, staff engagement, and a solid plan for risk management. By focusing on these areas, not-for-profits can ensure their technology strategies drive significant value and support their mission effectively.


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