For most not-for-profit organisations, there are six areas of information systems capabilities that should be developed:
- Service delivery systems
- Digital service delivery
- KPI reporting and business intelligence
- Impact measurement
- Human Resources systems
- Finance systems.
To achieve advanced level information systems capability, organisations should aim for the following:
Service delivery system(s)
- Our service delivery system is intuitive and works very for clients/members, staff and management and is flexible enough to meet future needs
- Members and clients can access the information they need online
- The system captures all the information needed to understand our services and effort for each client/member over time.
Digital service delivery
- We deliver one or more important programs/services completely online
- Staff and clients are very satisfied with our online services
- We plan to deliver a greater proportion of our services online in the future.
KPI reporting and business intelligence
- We use a sophisticated KPI reporting and business intelligence system that managers find essential to achieving targets and managing services.
- We have a robust, proven model for measuring our impact that is easy to use and convincing
- We regularly review data to identify opportunities and refine our services.
Human resources information systems
- Staff and managers are very satisfied with our HR systems, workflows and processes, including recruitment and onboarding
- Our systems and processes can easily evolve to meet our future needs.
- Our finance system is well positioned to meet our needs for the foreseeable future
- Automated workflows minimise manual effort and reduce processing time
- Sophisticated management reports enable effective financial management across the organisation.